Frequently Asked Questions:
What is the product made from?
Our bottoms and soft bras are made from Modal which is a breathable, silk-touch fabric made from natural beech wood. Our bras are made from MIPAN® regen™️ which is a recycled polyamide that is made from recycled pre and post consumer waste to reduce waste to landfill and energy consumption.
What is your size range?
Our undies are all available in sizes XS-XL. Our Soft Bras are available in sizes XS-L. Our Wire Bras are available in 10A-16E. As we are a small business, we have tried to be as inclusive as possible. If we don't have the size you are looking for, please contact us at firstname.lastname@example.org to let us know.
How do I know my size?
We know finding the right size when shopping online can be hard. So we made a handy Fit Guide to help make this easier. If you are unsure, we highly recommend using this to help find your size. We also have individual product size recommendations on our product pages, so be sure to keep an eye out for them.
If you didn't get the size quite right, we offer returns and exchanges on all bras within 14 days of recieving your purchase. Find out how to make a return here.
Can I cancel or change my order?
If you have not received confirmation of your order being shipped, then you may be able to cancel or change your order. Please email us promptly at email@example.com and we will do our best to accomodate you before your order is packed however, we cannot guarantee this.
Do you only sell online?
For now, First Thing is sold exclusively online via our website www.firstthing.com.au