Items Eligible for A Return:

• All bras and tops are eligible for a return or exchange.
• Returns/exchanges are accepted within 30 days of placing order.
• Items must be unworn, unwashed, free from stains and scents (e.g perfume) and still in original packaging.

Items Not Eligible for A Return:

• All undies and bottoms due to hygiene reasons.

Sale Item Returns:

• Sale items are only eligible for a return to gift card (excluding first time discounts).

All returns and exchanges will incur a flat fee of A$9.99 to cover the cost of return shipping and processing. The original shipping costs are not refundable. First Thing is not liable for the loss or damage of items in return transit.

Returns/exchanges will be processed within 7 days of being received. Refunds will be to your original payment method and you will get an email notification once it is completed.

Still need help? Email us at hello@firstthing.com.au

Need to make a return or exchange? Please use the portal HERE.  You will need to input your order number and postal code then following the instructions.